Terms & Conditions

CUSTOMER SERVICE
Cybertracks Customer Service is available to answer questions about products, orders, returns, shipping, etc. by phoning +390721956055 every day from Monday to Friday during the time slots from 9:00 to 18:00 or by sending an email to novaera@novaeraservizi.com for information or clarification.

RIGHT TO WITHDRAW
The customer has the right to physically return the goods within 14 days of receipt (right of withdrawal), provided that the products are intact as received and so it can be sold again.
The shipping costs for the returned goods for the right to withdrawal are charged to the buyer as current legislation. Defective products must be reported to Customer Service within 10 days from the delivery date. In this case shipping costs are the responsibility of the seller.

ORDER PROCESSING
Orders are processed on average within 5 working days from the day following the arrival of the order. The guarantee and timing of delivery are a function of the guarantee offered by the courier used. In case of material partially out of stock (orders of multiple items), will be made known to the customer the average time required for the provision of the missing items (back order), subject to the normal delivery of the products available. The customer will be free to obtain a refund or wait for the new shipment of the items provisionally reported as missing. In this case the shipment is free of charge.

PRICES
The prices quoted in the Cybertracks catalog, published in the pages of this site, will cancel all previous versions, including versions published on paper. The prices indicated are inclusive of VAT, unless otherwise specified, and they not include shipping costs.

PAYMENT METHODS
The payment methods available are:

- Paypal
account credited novaera@novaeraservizi.com

- Credit card
VISA, MASTERCARD, AMERICAN EXPRESS, POSTEPAY, DISCOVER, etc. (via Paypal platform)

In case that the consumer wishes to pay by Credit Card, he may use the procedure to secure payment by PayPal, capable of ensuring the confidentiality of data provided by customers. For any further information and Legal Agreements refer the customer to visit www.paypal.com.

- Bank transfer
Bank: Intesa San Paolo
Account holder: NOVAERA srl
BIC : BCITITMM
IBAN : IT63G0306913308074003000321